FAQs

FAQs

Welcome to the Plugged Portal Help Center!

We understand that you have questions, in fact, we have had questions too. Therefore, we created this Frequently Asked Questions page to make sure we are addressing them. Please see below answers about issues ranging from uploading private photos, to posting job, events, sending secured messages and everything in between. If you can’t find a solution to your problem, you can email Customer Support at support@getplug.io  

When you email us, and in order for us to better serve you in addressing the issues you faced accordingly, please describe the issue you are facing in this format:

  1. Your name and email
  2. Describe what happened in detail
  3. Attach Screenshot or Video (if available)
  4. Give us 72 hours
  5. If that does not work, then feel free to book a calendar invite with us to walk us thru the issue you had.

Quick Navigation

Account Login & Sign Up

First, please be sure are you entering your (work email address) and password correctly.

If you need a new password, please click on the “forgot password” in the login screen. Be sure to input the email address you used to create your account.

TIP: Check your spam/junk mail folder if you do not see a prompt password reset email. Occasionally, email providers will automatically mark our messages as spam.

If you still cannot log into your account, please contact Customer Support.

Please check your spam/junk mail folder for the activation email. Occasionally email providers will automatically mark our messages as spam. If you do not see an activation email after a few minutes, or in your spam/junk folder, please contact Customer Support.

Account Settings

Yes, if you deactivate your account, you may log back in to reactivate it. You will be sent a reactivation email with step-by-step instructions.

Reset your password here (include forgot password link). Be sure to input the email address you used to create your account.

TIP: Check your spam/junk mail folder if you do not see a prompt password reset email. Occasionally, email providers will automatically mark our messages as spam

To protect you, the Universities, students, and the company you represent, we do not allow our corporate partners to change their email. You cannot change your email address. If you no longer work for the company you signed up for, then please reach out to us to be included.

CHAT

In order for our existing members to have a positive experience on the site, we don’t permit new accounts to send offers until they have completed a profile, uploaded a photo, and both have been approved.

You can access your messages by hovering to the top right corner to “My Account” and clicking on the small chat icon.

We wanted to make it simpler to easily engage students immediately as you log in. We took the step and included a chat icon on the dashboard. You will notice the small chat icon on the right of every page. When you click on the chat icon, it will open your chat messages.

Conversations are only available once student applies to your opportunities posted. If you have any further questions on this topic, please contact Customer Support.

Events

All corporate partners that are on the Plugged Portal, can request to host events from any Universities on the platform. These events may be hosted at the University’s campus, or virtually.

Here is a how to request events via Plugged Portal:

  1. Click on Events on the dashboard or in the left navigation bar
  2. Click on the Request Event tab in the upper-right corner
  3. Fill in the necessaryEvent form into the following fields:
  4. Details:
    1. Event Title 
    2. Meeting Invite Link: Due to COVID-19, all events are hosted virtually. This is where students will go to attend your event (e.g. a link to Zoom, Webex, Microsoft Teams). Students will find this link where they would normally find the location of an in-person event and it will automatically be included in their calendar
    3. Primary Contact
    4. Secondary Contact
    5. Description
  1. Target Audience & TimeSlot:
    1. Target University
    2. School
    3. Target Classification
    4. Target Majors
    5. Event Type: Information Session, Professional Development Workshop, Social Engagement/Networking
    6. Event Timeslot
  1. Campus Event Partners

Why is my word count limited?

We understand you have a lot to share and would like to make sure the student gets a holistic value of the event. We are proud and happy to support you with that, just in a precise form – 2000 characters to be exact.  We want to ensure we can capture the students’ attention in 40 seconds or less, so we limited the description to 2000 characters.

Why can I only book event 2 weeks out?

We require each event request to be submitted at least 2 weeks in advance. This is to ensure that students have adequate time to see the event after the necessary approvals have been processed.

profile

Typically, in less than 24 hours, but can sometimes take up to 48-71 hours. To ensure the quality and sincerity of the members on PLUGGED, we review and approve each profile manually before they have access to the PLUGGED PORTAL and can post jobs and events.

Do not worry! You can still browse the site and access share your amazing opportunities to students once your profile is approved.

Trouble Uploading Photos

Corporate partners can upload their profile photos and a cover page by navigating to Account Settings at the bottom left of the home screen or by navigating here https://husb.getplug.io/e/account/settings

Most uploads happen successfully, but if for some reason you are having difficulty, please email support@getplug.io  with the following:

  • Your company
  • The email address used to create the account
  • The desired photos attached

You can, at any point, navigate to Account – Settings to re-arrange the settings on the photos or attempt to upload a different photo.