PlugPlugBeta
Log inJoin free

Terms of Service

Last updated: June 6, 2026

1. Acceptance of these terms

By creating an account, accessing, or using Plug ("the Service") — including any product, feature, tool, or service made available on this site — you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you don't agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and able to form a binding contract under the laws of your jurisdiction. By signing up, you represent that you meet these requirements.

3. Account types

Plug supports two account types:

  • Creator accounts represent individuals who produce social media content. Creators can send and receive offers, run shoutout swaps, accept paid shoutouts, run collabs, and apply to brand campaigns.
  • Brand accounts represent businesses or organizations promoting products or services. Brands can send paid shoutout offers and post campaigns; brands cannot offer shoutout swaps or collabs.

You are responsible for the accuracy of the information you provide and for keeping your credentials secure. Misrepresenting your identity or account type is a material breach of these Terms.

4. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose
  • Harass, threaten, or impersonate other users
  • Submit false verification data, fake follower counts, or doctored screenshots
  • Circumvent payment, fees, or verification systems
  • Promote regulated products (firearms, controlled substances, gambling, etc.) without explicit permission
  • Use the platform to launder money or facilitate fraud
  • Scrape, reverse-engineer, or interfere with the operation of the Service

We may suspend or terminate accounts that violate these rules, with or without notice.

5. Marketplace transactions

Plug is a marketplace; we facilitate transactions between users but are not a party to them. Specifically:

  • Paid deals are processed through Stripe. The brand (or paying creator) is charged when a deal is accepted. Funds are held in escrow until the post is verified and survives the agreed-on live window.
  • Platform fees are split between both sides on every paid deal: the creator pays 8% (founding creators lock in 4% for life) and the brand pays a flat 8%. In-person deals are 10% on each side, with travel passed through at cost. Plug absorbs the Stripe processing fee.
  • Brand pricing is included in the totals above. Brands pay 8% on paid shoutouts and 10% on in-person bookings, in addition to the deal amount itself. Pricing may change with notice.
  • Swap deals (creator-to-creator, no money) carry no platform fee but are still subject to verification.
  • Post-survival verification. Posts are monitored for the agreed minimum days live. If a post is deleted early, an automatic refund may be triggered based on the deal's terms.

6. Disputes and refunds

We provide tools for resolving disputes between users (in-deal messaging, a report button, a founder review queue for flagged deals). Refunds are issued based on the deal's verification status and post-survival rules. We may, at our discretion:

  • Hold funds in escrow pending resolution
  • Refund the buyer if delivery is materially incomplete
  • Release funds to the creator if delivery meets the agreed terms
  • Suspend either or both parties pending investigation of bad-faith behavior

Our determinations are final for platform-mediated disputes. Either party retains independent legal remedies outside the platform.

7. Intellectual property

You retain all rights to content you create. By posting content as part of a Plug deal (a sponsored post on TikTok, Instagram, etc.), you grant the counterparty the usage rights specified in the deal terms (e.g., reshare allowed, paid ads, whitelisting). Outside those specified rights, neither party may repurpose the other's content.

Plug retains rights to the Service itself — the website, software, branding, and copyrighted materials. You may not copy, modify, or redistribute the Service.

8. Termination

You may close your account at any time. We may suspend or close accounts for breach of these Terms, fraudulent activity, prolonged inactivity, or at our discretion. Pending transactions at termination follow the same dispute and refund rules.

9. Disclaimers

The Service is provided "as is" without warranties of any kind. We do not guarantee any specific business outcome, audience size, post performance, or deal volume. Verification systems are best-effort; you should not rely solely on them for high-value transactions.

10. Limitation of liability

To the maximum extent allowed by law, Plug's total liability to any user is limited to the platform fees paid by that user in the twelve (12) months preceding the claim. We are not liable for indirect, consequential, or incidental damages.

11. Governing law

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict-of-laws principles. You agree that any dispute not resolved through Plug's platform-mediated process will be brought exclusively in the state or federal courts located in Washington, and you consent to the personal jurisdiction of those courts.

12. Changes to these terms

We may update these Terms over time. Material changes will be announced via email or in-app notice. Continued use of the Service after a change constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms? Email support@getplug.io.

Flow-specific terms

These apply only when you participate in the named flow on Plug. The relevant section is also surfaced inside an in-flow modal at the moment of agreement.

In-person booking terms — brand side

1. Public-venue requirement

Plug in-person bookings are limited to public-facing events at named venues. By submitting this offer you confirm the venue is a public event — not a private home, hotel room, undisclosed location, or any setting where the creator would be isolated.

Misrepresenting the venue is a material breach of these terms and may result in account suspension, immediate refund to the creator, and reporting to local authorities if safety concerns arise.

🚫 2. What brands cannot ask for

You may not, as part of an in-person booking:

  • Pressure the creator to leave the named venue for any reason
  • Request non-event activities (private meetings, alternate locations, personal favors, romantic or sexual content)
  • Require the creator to share personal contact information (personal phone number, home address, government ID)
  • Withhold credentials, transportation, or access at the event in exchange for additional services
  • Solicit content that requires the creator to be alone with you or your team

3. Cancellation and refunds

Cancellation policy on in-person deals (see also the cancel preview on each deal page):

TimingWhat happens
7+ days beforeFull refund of the appearance fee + any unpaid travel.
24h–7 days beforeCreator keeps 50% as a kill fee; you receive the rest.
<24h or after startCreator keeps 100% of the appearance fee.

Plug retains its platform fee on any refund path; the Stripe processing fee is non-refundable.

Travel is refundable only while no travel receipt has been uploaded. Once the creator uploads a receipt, those funds stay with the creator (they’ve already booked).

4. Evidence and verification

Plug records the offer terms, your attestation timestamps, all deal messages, uploaded credentials, and post-event verification photos as part of the deal audit trail. This evidence is reviewed in any dispute and may be shared with law enforcement on lawful request.

5. Livestream rider (optional)

Some bookings include a livestream rider — a paid add-on where the creator broadcasts live (Twitch at launch) during the event. The livestream fee is folded into the booking total and held in escrow alongside the appearance fee.

Plug detects when the creator’s connected channel goes live during the event window and adds the proof — captured frames and a clip/VOD link — to the deal receipt, visible to both parties.

The livestream is evidence, not a release condition. Escrow still releases on mutual confirmation (you and the creator) plus host confirmation — not on the livestream check. A missed or partial livestream is weighed like any other evidence in a dispute; on its own it neither holds nor releases funds.

6. Dispute process

If something goes wrong on either side, open a dispute from the deal page within 7 days of the event. Funds stay in escrow while Plug's team reviews evidence from both parties and reaches a resolution: refund, release, or split.

7. Liability

Plug is a marketplace. We verify identities, hold escrow, and adjudicate disputes — we do not attend events or guarantee outcomes off-platform. You are responsible for your conduct at the venue and for any harm caused by misrepresentation of the booking.

In-person booking terms — creator side

1. Public-venue confirmation

You’re accepting a booking at a public-facing event venue. If the venue is not what was described — for example, the brand asks you to meet at a private home, hotel room, or unstated location — do not go. Report the change immediately from the deal page; Plug refunds the brand and protects your account.

🛡️ 2. Your safety responsibilities

Plug verifies brand identities (phone + business email + manual review) and holds the payment in escrow, but we are not present at the event. Your safety choices at and around the venue are your own. Plug strongly encourages you to:

  • Verify the venue independently — Google the event, check the venue’s published schedule, confirm it’s a real public event
  • Share your location with someone you trust for the day of the event (location-sharing in iMessage, Find My, Google Maps, Life360, etc.)
  • Use a buddy system when possible — bring a friend, request a +1 pass, or check in with someone before and after
  • Keep location services on during the booking window
  • Report suspicious activity to both Plug AND local authorities as soon as it occurs — don’t wait for the deal to end
  • Leave immediately if you feel unsafe. Your personal safety always overrides any contractual obligation to complete the booking; we will not penalize a creator who leaves a venue for safety reasons

By accepting this booking you confirm: (a) you’ll take responsibility for your own safety at the event, (b) you understand Plug’s role is identity verification + escrow, not on-site supervision, and (c) you’ll report suspicious activity to Plug and local authorities.

3. Posting and verification

After the event, upload required evidence (event photos, posted links) from the deal page so escrow can release. Don’t share the brand’s credentials, NDA-restricted materials, or any content covered by a non-disclosure clause on the deal.

If the deal requires a social post, it is a paid appearance: any post you make about it must be clearly and conspicuously disclosed as an ad / paid partnership (e.g. #ad or the platform’s paid-partnership label), per FTC rules.

4. Cancellation and no-show

What happens if you cancel an accepted booking:

TimingWhat happens
Before the event startsCancel any time — the brand is refunded in full and the deal is marked cancelled-by-creator. No penalty.
Can’t attend (illness / emergency)Report it from the deal page once the event has started — our team reviews. Cancellation isn’t self-serve after start.
No-show (no notice)Full refund to the brand + an automatic flag on your account. Repeat no-shows can suspend in-person access.

5. Travel and expenses

If the deal includes a travel allowance, upload the receipt for your booked flights/lodging from the deal page as soon as you’ve paid for them. Once a travel receipt is uploaded, those funds stay with you even if the brand cancels — you’ve already committed.

6. Livestream rider (when included)

If your booking includes a livestream rider, you agree to broadcast live (Twitch at launch) for at least the agreed minimum during the event window. You connect the streaming channel when you accept the deal, and Plug binds that channel to the booking.

Plug detects when your bound channel goes live during the event window and logs the proof — captured frames and a clip/VOD link — to the deal receipt. This is evidence, not a release condition: escrow still releases on mutual and host confirmation, not on the livestream check.

Going live broadcasts that you’re at the venue in real time. Be mindful of what your stream reveals about your exact location, and follow the same safety practices set out above.

7. Reporting and disputes

If something goes wrong at the event, open a dispute from the deal page within 7 days. Plug’s team reviews evidence from both parties and reaches a resolution. For safety incidents, contact local authorities first; we’ll cooperate with any lawful investigation.

Collab (swap) terms

1. What a collab is

A Plug collab is a creator-to-creator swap: each party posts for the other on a named platform following the deliverables spec on the deal page. No money changes hands; no platform fee applies.

2. Mutual deliverables

By accepting, both creators agree to:

  • Post the agreed format on the agreed platform by the agreed date
  • Include the other creator's mention, agreed hashtags, and any FTC-style disclosure required by your platform of choice
  • Keep the post live for the agreed minimum survival window
  • Treat the other creator's brand and content respectfully — no disparagement, no impersonation, no edits that misrepresent them

3. Verification

Submit your post link from the deal page when it's live. Plug Verify checks the agreed elements are present. Both sides have to confirm the swap before it's marked completed on each profile's deals-done count.

4. Cancellation and bad-faith conduct

Either side can cancel before acceptance for any reason. After acceptance, cancellation needs mutual consent or a dispute ruling. A creator who repeatedly accepts collabs and fails to deliver may have their swap access suspended.

5. Intellectual property

You retain all rights to the content you create. The collab grants the other party only the rights specified on the deal (typically "may repost this specific piece"). Outside that grant, neither side may repurpose the other's content.

6. Reporting and disputes

If your collab partner doesn't deliver, posts late, or doesn't meet the agreed terms, open a dispute from the deal page. Plug's team reviews evidence from both parties and applies a resolution (re-post requirement, deal voided, or account flag).

Gifted campaign terms

1. What a gifted campaign is

A gifted campaign offers a physical product in exchange for a post — no cash is paid to the creator. Creators pitch what they’ll make and you approve the pitches you like. There is no creative brief and no DM: the pitch you approve is the scope of the deal.

2. Your obligations as the brand

  • Ship the agreed product within 10 days of receiving the creator’s address
  • Describe the product and its estimated value accurately
  • Only collect the shipping address — never request other personal data (phone, ID, payment)
  • Not require content that violates law, platform policy, or these terms

3. Post window and disclosure

Approved creators post within 14 days of delivery — a fixed window for gifted campaigns. Every gifted post must disclose the gift (#gifted or #ad). Disclosure is enforced at verification and isn’t editable.

4. Fees

Gifted campaigns are free for up to 5 creators. Past 5, approvals are $2 per approved creator (the first paid batch has a $20 minimum). Founding brands run all gifted campaigns free. Already-approved creators are never charged retroactively.

5. Cancellation and reliability

Before shipping, either side may step back with no penalty and the spot returns. Repeatedly failing to ship after an address is provided pauses your gifted privileges pending review.

6. Content rights

A gifted post is the creator’s content on their own channel. Gifting does not grant you reuse, reposting, or paid-ad rights — license those separately through Plug if you want them.

Gifted pitch terms

1. Pitching

Pitching a gifted campaign does not reserve a spot and costs nothing. Your pitch describes what you’ll make — if the brand approves it, that pitch becomes the scope of the deal. There is no separate brief and no DM on gifted.

2. If you’re approved

  • Provide a shipping address within 72 hours
  • Post the content you pitched within 14 days of delivery
  • Disclose the gift in your caption (#gifted or #ad) — it’s required and checked at verification
  • Keep the post live through the verification window

3. No cash changes hands

A gifted deal trades the product for your post — there is no payment. The product’s estimated value is informational only.

4. Missing the window

If you accept a product and don’t post within the window (plus a short grace period), the deal is cancelled as a missed window. That counts against your Plug Score, and repeated misses limit or suspend your gifted pitching.

5. Your address

The shipping address you provide is used only to send the product. It is shared with the brand for fulfillment and nothing else.